Phone Repair Shop Near Me: Find The Best Local Technician

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  Edited by Ali Lijee

  Edited by Ali Lijee

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Ali Lijee is founder and CEO of PhoneMend with over a decade of professional experience in facilitating and managing smartphone repairs. He has a strong interest in helping independent mobile phone repair shops in the UK leverage the power of the internet through content creation and digital marketing. His work has been referenced by MSN, Yahoo, AOL, and more. This article was checked on 03/01/2025 for accuracy of information. Learn more or report an error.

Looking for “mobile phone repair near me” in the UK? You may be asking the following questions:

• Should I repair my phone with the manufacturer or at a third-party repair shop?
• Are third-party mobile phone repair technicians qualified and experienced?
• Is it a good idea to try DIY mobile phone repairs at home?
• How much does it cost to repair my smartphone?
• Which mobile phone brands and models do they repair?
• How long will it take for a third-party phone repair shop to repair my smartphone?

Find the best phone repair shops near you

Repair your phone at affordable prices with the professional technicians listed on this site. Our network of over 300 mobile phone technicians operate in towns and cities everywhere in England, Scotland, Wales, and Northern Ireland.

Most of our partners have conveniently located phone repair shops near you, and many also provide mobile services to repair your smartphone at your home, workplace, or in a public space such as a coffee shop or at your university.

Click on “Repair my device” and fill in your postcode to get no-obligation quotes from a local mobile phone repair shop today.

Table of contents:

• How to get mobile phone repairs near you in the UK
• Where can you repair your phone?
• Mobile phone manufacturer repairs
• In-warranty smartphone repair services
• DIY mobile phone repairs
• Third-party phone repair shops
• Manufacturer repairs vs DIY vs third-party repairs: which is better?
• Insurance for smartphones: is it worth it?
• Should consumers in the UK have a right to repair their phones?
• Phone repairs near me: questions people commonly ask
• Repair your phone today with PhoneMend

The overwhelming proportion of residents within the UK own and use a smartphone. These handy little devices have become so ubiquitous and have transformed how many of us communicate, study, work, shop, travel, and much more. ONS claims that as of 2015, an estimated 93 per cent of the UK population own a personal mobile phone. Since then, it’s likely even higher and perhaps as many as 98 per cent of those aged 16-24 own a mobile phone in 2024.

While smartphones are by far the standard in the UK, so-called feature phones (or ‘dumb’ phones) have made somewhat of a niche resurgence to help limit distractions and to combat social media addiction. The market is largely dominated by Apple and Samsung, with approximately 50 per cent and 30 per cent market share, respectively. All other smartphone manufacturers hold at most a 4-5 per cent market share at most.

How to get mobile phone repairs near you in the UK

Although mobile phone manufacturing quality has drastically improved over time, not only amongst the biggest competitor brands but notably amongst smaller rivals too, smartphones tend to be quite fragile and prone to accidental damage such as cracked screens.

Phone repair shops are dotted everywhere in the UK and are often commonplace on the high streets of many towns and cities. Unfortunately, many British towns’ high streets have become derelict and many shops have closed down, but mobile phone repair shops are one specific type of business that seems to be performing quite well.

Not all phone repair shops provide the same quality of service, however. With so much competition there will surely be many that offer subpar services whilst others provide outstanding service at competitive prices. PhoneMend is a platform that partners with qualified, experienced smartphone repair shops and independent technicians operating across the UK.

Where can you repair your phone?

There are many phone repair shops in the UK that can repair your smartphone. Other methods may include:

• Sending your phone back to the manufacturer by post;
• Taking your phone to the manufacturer’s brick-and-mortar shop for repairs, e.g. Apple Store, Samsung Experience Store;
• Taking your phone to the retailer that sold you the device, e.g. Currys PC World, EE, Vodafone;
• Request mobile service at your home or workplace from an independent repair provider;
• DIY mobile phone repair;
• Self-service repairs with manufacturer components and resources, e.g. Apple Self-Service Repair Programme.

All of these methods of mobile phone repair can have drastically different costs, and even third-party repairs in-shop at a local mobile phone repair shop in the UK can vary substantially in cost from one technician to another.

Indeed, our price data obtained from our member partners and major competitors revealed a wide range in prices, including for the exact same service for the same phone model. It is always a good idea to request a no-obligation quote over the phone from a qualified phone technician through a platform such as PhoneMend.

Mobile phone manufacturer repairs

Many smartphone owners may instinctively want to have their phone repaired directly by the manufacturer. There are certain advantages to doing so, such as reassurance that the device will be repaired with genuine OEM parts and components and to the standards of the manufacturers themselves. Moreover, many smartphone manufacturer repairs come with warranty protection.

Conversely, manufacturer repairs are often much more expensive and take far longer than alternative solutions such as taking your device to a third-party repair technician listed on PhoneMend. Nevertheless, it is wise to weigh your options and to consider the pros and cons of each.

Apple mobile phone repairs

Apple is the UK’s most popular smartphone brand and has 40 Apple Store locations in the UK. Nearly every major city in the UK has at least one Apple Store location and a Genius Bar where product owners can request repairs for their iPhone.

Furthermore, Apple also provides iPhone owners in the UK with access to the Self-Service Repair Programme as well as options for requesting repairs from Apple Independent Repair Providers and online through Apple Repair Centres. Some of the technicians listed on PhoneMend are certified Apple Independent Repair Providers.

Samsung mobile phone repairs

As the biggest smartphone competitor brand to Apple in the UK, Samsung also operates its own brick-and-mortar shops in towns and cities across the UK called Samsung Experience Stores.

Samsung provides smartphone owners with three options for repairs through their authorised third-party repair partners: in-store repair, pick-up repair (by post), and doorstep repair (mobile repair at your location).

Google mobile phone repairs

In partnership with major UK electronics high street retailers, Google products such as the Pixel range of smartphones can be purchased in-person or online directly from Google or affiliated retailers.

Google smartphone repairs can be requested directly from Google either via in-person repairs through an authorised service provider or with mail-in repairs.

Other manufacturer mobile phone repairs

Other competitor smartphone brands in the UK such as Huawei, Xiaomi, OnePlus, Oppo, Nokia, Motorola, Nothing, Sony, and others typically lack brick-and-mortar shops and instead offer repair services through authorised service providers or mail-in.

In-warranty smartphone repair services

Smartphones covered by the manufacturer’s warranty can be the cheapest (or even free) method of repairing your phone. Always endeavour to check your phone’s warranty and coverage and seek in-warranty repairs if the type of damage is covered by your warranty plan.

UK Consumer Rights Act

Smartphones sold in the UK are subject to the Consumer Rights Act 2015 whereby the consumer has a right to request repair or replacement of the product from the trader, i.e. the vendor or manufacturer from whom the phone was purchased.

Specifically, consumers within the UK should note §23, (2):

(2) If the consumer requires the trader to repair or replace the goods, the trader must

(a) do so within a reasonable time and without significant inconvenience to the consumer, and

(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage)

Concerning mobile phones and other consumer goods, there are three time periods to consider as a consumer (counted from date of purchase):

• 0-30 days: entitlement to a full refund claim for goods not sold as described, unfit for purpose, or of unsatisfactory quality;
• up to 6 months: right to request up to one retailer repair or replacement before making a refund claim;
• 6 months or longer (up to 6 years): right to request up to one retailer repair or replacement before making a partial refund claim. You must demonstrate that the product is faulty.

What the UK Consumer Rights Act does not cover

The UK Consumer Rights Act provides essential protection for consumers against faulty or defective goods, including smartphones, but it does not cover all forms of damage that your mobile phone might be subjected to.

Note that the consumer has a right to a full or partial refund, repair or replacement of the product if it is faulty, i.e. defective or not sold as advertised. This may include mobile phones with defective displays or faulty hardware components that were due to manufacturing processes, for example, or products that were damaged in transport or mishandled by retail staff.

Some Apple and Samsung smartphones have been known to be faulty or defective upon release, often affecting a small but noticeable quantity of phones sold. Under these circumstances, consumers had a right to exercise their rights although the big smartphone manufacturers often provide customers with affected devices with a means of recourse in alignment with their rights.

The overwhelming majority of problems that mobile phone users have, however, are not due to faulty or defective devices from purchase but rather accidental damage, specifically cracked mobile phone screens, dead or dying batteries, damaged charging ports, or liquid damage. These sorts of accidental damage are due to the user and not the manufacturer and as such they are not liable under the Consumer Rights Act.

In-warranty mobile phone repairs

Nearly all major smartphone manufacturers in the UK offer warranty protection on new phones. Many also provide warranties on certified refurbished phones as well as warranties on parts and components for phones repaired through their own repair centres or authorised partners.

These warranties may be limited such as Apple’s One Year Limited Warranty and they are often free. Many manufacturers offer extended warranty protection, typically with an additional cost as well as additional coverage for issues not covered by the standard warranty, e.g. AppleCare+ for Apple products.
Two things are important to note about most smartphone warranty plans:

• The warranty protection never overrides but can supplement the Consumer Rights Act;
• Standard warranty protection nearly always covers manufacturer faults and defects, not accidental damage caused by the owner.

If your smartphone is still covered by the manufacturer’s warranty and you’ve noticed faults or defects that are covered by your warranty protection, it is advised that you contact your phone brand’s website to request repair or replacement services as these are often completely free or will only cost postage and/or a nominal service fee.

If your smartphone is no longer covered by the manufacturer’s warranty or it is damaged or otherwise not functioning properly but beyond the coverage offered by your warranty, you must seek alternative solutions for out-of-warranty mobile phone repairs.

Your smartphone repaired by a local technician

DIY mobile phone repairs

Is it worth repairing your mobile phone by yourself? The short and simple answer is no. In most cases, DIY repairs are simply not worth doing.

DIY repairs can be the cheapest way to repair your damaged smartphone, since you only need to pay for parts and components such as display screens or batteries as well as tools (unless you already have a good set lying about).

Those savings can quickly evaporate, however, if you end up damaging your device even further and have no choice but to pay for even more repairs or worse, if you’ve bricked the device and it becomes nothing more than a thousand-pound paperweight.

Apple has famously begun to offer its Self-Service Repair Programme in the UK within the past few years and the cost of acquiring the toolkit, resources, and replacement components is in many cases not cheaper but actually more expensive than paying a certified technician to do the job!

Unless you are a skilled and extremely patient novice technician yourself, DIY repairs are generally not recommended.

Third-party phone repair shops

One of the most common methods of obtaining out-of-warranty (and in some cases, in-warranty) repairs is through an independent third-party smartphone technician in the UK. Many high streets in the UK now have multiple phone repair shops that generally offer better prices, faster turnaround times, and more convenient services than official manufacturer repairs.

As with all things, however, buyers should be aware of the risks before entrusting their device to the first smartphone repair shop they see. Some technicians lack the skills and expertise to adequately repair your phone, whereas others may use poor quality parts and components. Instead of taking your chances, choose a reputable phone technician near you by using PhoneMend.

PhoneMend partners typically provide one or all of the below methods of repairing your smartphone:

Walk-in repairs

Most of our member partners have a repair shop, often conveniently located in a town or city near you and often on a high street near coffee shops, pubs, or restaurants. Drop by in person to request in-person repairs and take a stroll, sip a cuppa or grab a meal deal and come back to an ‘as new’ phone within as little as half an hour.

Call-out service

Many of the vetted and approved phone technicians listed on PhoneMend provide doorstep call-out services. Request an appointment for mobile repair services at your home, office, university, or even a local coffee shop.

Our technicians will perform all necessary repairs while you wait, all without the hassle of having to find parking and visit their shop in-person.

Repairs by post

Some of our member partners also provide convenient mail-in services within your postcode or even nationwide. Securely package your phone and drop it off by post and the technician will receive your device and perform all necessary repairs, often sending it back to you by post on the same day.

Manufacturer repairs vs DIY vs third-party repairs: which is better?

You need to have your smartphone repaired, so what’s the best option for your time and money? Phone repairs at home with a DIY kit and some parts ordered online? Is it better to send it directly to the manufacturer by post? Are third-party repairs worth it?

Consult the below table to get a rough impression of the differences between these three methods of mobile phone repair in the UK:

Insurance for smartphones: is it worth it?

Smartphones vary in terms of features and design, but one thing that has been quite consistent amongst most major brands is that the price tag has been continually rising. Whereas a decade ago, a £1,000 smartphone was quite a luxurious product, most major flagships and particularly the high-end variants (iPhone Pro Max, Samsung Galaxy + and Ultra, etc.) now regularly push the £1,000 mark or cost even more brand new.

Even brands that used to be considered “flagship killers” like OnePlus - who in the past would release premium phones with specs equal to (or even better than) Apple or Samsung flagships at half the price - are now priced quite similarly to the major flagship phones on the market.

For such an expensive little object, many are purchasing insurance against loss, theft, or damages not covered by warranty. These insurance plans are also quite popular for holiday goers soaking up the sun abroad in Portugal or Spain, for example, and may provide peace of mind.

Travel insurance may or may not provide protection for your phone and perhaps the last thing you’d want to lose (aside from your passport) whilst abroad is your phone along with all of its data.

The question of whether or not phone insurance is worth it comes down to your personal level of risk tolerance. Generally, it’s better to be safe than sorry.

Should consumers in the UK have a right to repair their phones?

One big topic that has been gaining traction in the US and, to a lesser extent, in the UK is the right-to-repair movement. This movement, while not solely focussed on smartphones, seeks more consumer rights and control over the ability to repair their own products. Popular examples of products that have become deliberately more challenging to repair include household appliances, farming tractors, cars, and all sorts of tech devices such as smartphones.

Mobile phones have fully moved through the marketing stages of early adoption and innovators buying expensive fancy new tech to full-scale adoption, with nearly everyone in the UK owning at least one smartphone.

Despite the ubiquitousness of smartphones and the increasing amount of familiarity that third-party technicians have gained working with these complex devices, many manufacturers have deliberately made their phones harder to repair. In some cases, major manufacturers have even expressed disdain for self-service repairs and have designed phones that have been notoriously hostile to DIY repair attempts.
The right-to-repair movement believes that products such as smartphones belong to you, the consumer, and that you ought to have a right to freely modify and repair your own property.

Advocating for the right-to-repair movement benefits consumers by giving them greater competition for phone repairs, but it also benefits honest and genuine third-party phone technicians by giving them greater access to genuine OEM parts, facilitating product repairs, and driving down costs for some of the most common repair services such as cracked phone screen replacement.

Connect with local phone repair shops

Phone repairs near me: questions people commonly ask

Is 5 years a good lifespan for a smartphone?

5 years is generally a good lifespan for a smartphone. The average lifespan of a smartphone is approximately 2.5 years, so depending on the phone model and brand 5 years may be quite good.

Apple and Samsung phones tend to last substantially longer than most other competitor brands, however, so 5 years is generally not a very good lifespan for most Apple and Samsung phones.

Can I take my phone to a Samsung store for repair?

Yes. Samsung Experience Stores in the UK provide in-store repair services for Samsung Galaxy smartphones as well as other Samsung products. Although Samsung stores are not as common as Apple Stores in the UK, many major cities have at least one location to serve customers.

For out-of-warranty Samsung Galaxy repairs, we recommend considering third-party repair technicians that offer far more competitive prices and much faster turnaround times than Samsung themselves.

Can I fix my own broken phone screen?

Fixing a broken phone screen beyond anything but minor scuffs and scratches typically requires removing the screen and replacing it with a new screen. While this is possible to do yourself, it is generally not recommended unless you have a thorough understanding of the process as well as the tools and replacement components needed to replace it correctly.

Many smartphones have complex screens and it is often required to replace the display itself as well as the digitiser (the component that receives inputs such as finger gestures).

Does a cracked screen affect your phone battery?

A cracked phone screen can put additional stress on your phone battery and cause it to drain faster than anticipated. The phone’s battery operates inefficiently when the screen is cracked and can make your phone feel slow to respond, your battery could wear out faster, and you could end up with more expensive repairs by ignoring a cracked screen.

Do phone shops take broken phones?

Many phone repair shops will gladly take broken phones that you may no longer have any use for. Some will even pay you cash for your unwanted mobile phone since they may be able to refurbish and remarket the phone or harvest it for parts and components.

High street retailers often have drop-off boxes for e-waste including phones, but third-party repair shops can often put unwanted phones to good use whilst reducing e-waste and recycling parts for resale or to repair their customers’ phones.

What are my rights with a faulty phone?

Consumers in the UK with a faulty phone have means to recourse through the Consumer Rights Act 2015. Provided that the product is faulty through no fault of the consumer (e.g. manufacturer defects), you may be eligible for a full or partial refund, or the right to request repair or replacement of the device.

Will I lose everything if I replace my phone screen?

In most circumstances, you will not lose any data if your phone screen is replaced. Some phone models may lose functionality after the screen has been replaced, however. This is often the case with Apple iPhone repairs when the replacement screen is not detected as an OEM Apple screen, i.e. an aftermarket screen was used.

Nevertheless, it is always a good idea to back up all data on your phone, especially before giving it to a technician in the event of any accidental damage that could affect the phone and lead to loss of data.

How long does it take to replace a broken phone screen?

It normally takes around 30 minutes to 1 hour to replace a broken phone screen. Depending on the skill of the technician and the phone’s brand and model, as well as subject to the availability of replacement screens, the time it takes to replace a broken screen can vary.

Is it OK to use a broken phone?

If your phone is broken but you can still interact with it (albeit to a limited capacity), you may be willing to tolerate it until purchasing a new model or you may wish to consider having it repaired.

Some damage may only be superficial, such as a hairline crack or scratches on the display, others may render your phone completely inoperable such as a dead battery or board level problems that require micro soldering.

How do I fix cracks on my phone?

The best way to fix cracks on your phone is often to have the screen replaced with a new screen. Smartphone displays are highly prone to cracks and most cracks start out small and spread over time, necessitating full screen replacement at one point or another.

A third-party phone technician near you can replace your phone screen with a high-quality replacement screen to restore the full functionality and clean display your phone deserves.

Repair your phone today with PhoneMend

PhoneMend is the UK’s number one choice for affordable, same-day smartphone repairs. Our network of vetted and approved phone repair shops and mobile technicians operate across the UK and can repair your Google phone, Apple, Samsung, Sony, Motorola, Huawei, OnePlus, Nokia, Oppo, Nothing, Xiaomi, or other phone at competitive prices and with fast turnaround times.

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