"PhoneMend did a superb job for me today, I was astonished by the speed in which they repaired my Samsung Galaxy, and at such a good price too!"
PLEASE READ CAREFULLY, IF YOU DO NOT ACCEPT THESE TERMS, YOU ARE ADVISED NOT TO USE THE WEBSITE
This policy was last updated: 24th May 2018
Use of this website, www.PhoneMend.co.uk, constitutes your legal agreement to the terms within this policy and your acceptance of this policy is deemed to occur upon your first use of the website.
PhoneMend may change this policy from time to time by updating this page. You should check this page before using the website to ensure that you are aware of and accept any changes.
We will take all reasonable steps to ensure that personal information is safeguarded and kept in accordance with the law.
This Policy applies to users of the website, our clients and technicians (also referred to as members).
By providing us with your data, you warrant that you are over 16 years of age.
PhoneMend is a trading name of Interactive Network Limited registered in England and Wales under Company Registration Number 07616055. Our registered office address is Greengate Business Centre, 2 Greengate Street, Oldham, OL4 1FN. We are registered with the Information Commissioner’s Office (ICO) for data protection reference number ZA177158.
Where we manage personal data, we identify as a Data Controller and recognise and act on our obligations under applicable data protection laws. For any issues relating to data protection the person responsible is Ali Lijee.
Information that you provide to us is retained and processed in accordance with UK data protection legislation. This includes data given to us from the following interactions:
If you submit a message through our PhoneMend Contact Form we will collect details of your name, email and phone number as well as your message, so that we can contact you and provide details of our services to you and deal with general company enquiries. Data is held on the grounds of being legitimate to our business interests.
If you request a quote from us we will collect details of your name, email and phone number as well as your message and details of your device, so that we can contact you and provide details of our services to you and/or pass on your details to our technicians. Data is held on the grounds of being legitimate to our business interests and is only passed to authorised parties (see disclosure below).
We will ask for your consent before sending any marketing communications. Data may only be processed on the basis of valid consent obtained from you. You have the right to withdraw your consent to marketing communications at any time.
Phone calls to us may be recorded and any data relating to the call may be retained by us. The data will be held on the basis of being for our legitimate business needs or in order to fulfil our contractual obligations if you are a customer or member of PhoneMend.
We use social media to engage with users and link to our Facebook, Twitter and YouTube pages. We do not keep any specific data that identifies you as an individual user, but hold details of our followers on these platforms. You should refer to the Privacy Policies of these channels to understand how they treat your data in relation to linking to our site.
We may ask you for a testimonial in relation to our services that may be used on our website or social media. Your full name and company may be used. Data is only published on the basis of valid consent obtained from you.
We only process sensitive data with your explicit consent or and where we have a lawful basis to do so.
We do not market this website at those under 18 years old. Consistent with the GDPR we will never knowingly request personally identifiable information from anyone under the age of 16 years old.
We will take appropriate steps to delete any personal data of individuals less than 16 years of age that has been collected on our website upon learning of the existence of such data.
From time to time, we may need to obtain information from third parties about you. This will only apply where it is necessary to provide our services and as permitted by law. We may ask our technicians to provide us with information about you if it is for our legitimate business needs.
Information about technicians may be requested from third parties in order to assess their application for membership with PhoneMend, as appropriate. This may include verification of business and personal data.
We may use the information we collect from you in the following ways:
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
We sometimes need to share personal data with others to provide our services and to comply with all aspects of data protection legislation. We recognise that individuals have a right to be informed about the collection and use of their personal data and that this should meet the principle of transparency under the GDPR.
PhoneMend will share data in the following ways:
Once a user submits a request for a quote, the details will passed on to our technicians in order to provide a quotation for services and so that that they can communicate with you. Personal data is processed on the basis of being legitimate to our business. By providing your information to us you accept that your data will be disclosed to our authorised technicians. Customer data is sent to technicians via email and available on the technician’s dashboard for a period of 30 days.
We may disclose your personal information to any successors in title to our business or to a buyer in the event that we or any of our assets are acquired by a third party.
We may disclose your personal information if we are required to do so by law, in connection with any legal proceedings, and in order to establish, exercise or defend our legal rights, or if otherwise legally permitted.
We are not responsible for the descriptions of services and locations listed on our site in Members’ profile pages. The descriptions are provided to us by the Members and therefore we cannot guarantee the accuracy of them.
We may use Data Processors who act on our instruction in relation to the management of your data and they must adhere to all data protection laws and regulations. We will ensure that any Data Processors used only operate on our written instructions and comply with their obligations under the GDPR. You will be informed of any other Data Controllers who have access to your data and who may determine processing activities separately to us, or as a Joint Data Controller.
We will only send you emails about our services, i.e. direct marketing, with your express consent. You have the option not to give consent and to withdraw consent at any time. You may withdraw your consent for us to contact you by contacting us at info[@]phonemend.co.uk. Non-personally identifiable visitor information may be provided to third parties for marketing, advertising or other uses.
Our website contains links to other company websites operated by Interactive Network Limited.
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to our terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate and/or engage with them with due care and caution in regard to their own privacy and personal details. This website nor its owners will not ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
PhoneMend uses social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised that before using such social sharing buttons, that they do so at their own discretion, and should consider that the social media platform may track and save requests to share a web page, through the users’ social media platform account.
Payments are made directly to our technicians and we are not responsible for any issues between a customer and technician regarding payment. We do not process or store any customer payment details on our servers.
Technicians are solely responsible for ensuring that subscriptions for use of our services are set up and paid promptly.
We may keep your personal data for up to 12 months, or (if you have an account with us) for the life of that account. We may also retain personal data where it is required to meet legal, statutory and regulatory obligations.
The need to hold information is regularly reviewed and data will be disposed of when no longer required.
Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
We take appropriate steps to ensure a safe processing of personal data, however, we cannot guarantee the security of data transmitted through our website or by email. Any transmission is at your own risk.
Our website is hosted by TSO Host. Any information that you supply to us may be stored and processed by the host servers which participate in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Your data may be transferred in accordance with the relevant data protection laws.
PhoneMend recognises a data subjects rights and will uphold these in accordance with data protection laws. You are entitled to see the information held about you and you may ask us about any of the following:
Data subjects (i.e. individuals) have the right to access personal data that is held by submitting a subject access request (SAR) to PhoneMend. We will endeavour to respond quickly to any such requests, which legally require us to respond within one month of receiving the request and necessary information. A subject access request can be made by emailing us info[@]phonemend.co.uk
Data subjects have the right to request that we amend or change personal information that is inaccurate or incorrect.
Data subjects have the right to ask us to delete personal information from our systems without giving any reason and at any time. We will act on any such request without delay.
Data subjects have the right to rectification or erasure of personal data in the following circumstances:
Data subjects have the right to obtain and request the transfer of their data to different service providers.
Data subjects have the right to object to the processing of data at any time based on their particular situation. This includes objecting to profiling unless it is in the ‘public interest’ or exercised lawfully by an official authority. We will only process data under lawful grounds.
We do not use any automated processing that results in any automated decision based on a data subject’s personal information.
If you wish to invoke any of these rights, you should contact the person responsible for data protection by emailing us at info[@]phonemend.co.uk.
We will report any unlawful breach of data as required by the GDPR within 72 hours of the breach occurring, if it is considered that there is an actual, or possibility, that data within our control including the control of our data processors, has been compromised. If the breach is classified as ‘high risk’ we will notify all data subjects concerned using an appropriate means of communication. We will report any relevant breaches to the ICO, see below.
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the user with a tailored experience when navigating the website.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user’s session, when the web browser is closed.
To the extent that cookies data constitutes personally identifiable information, we process such data on the basis of your consent.
The types of Cookies we use are:
Cookies can be placed for a user’s session or will be persistent. See below table.
The Cookies we use are shown in this table below.
|__cfduid||phonemend.co.uk||HTTP||Used by the content network, Cloudflare, to identify trusted web traffic.||1 year|
|PHPSESSID||phonemend.co.uk||HTTP||Preserves user session state across page requests.||Session|
|_ga||phonemend.co.uk||HTTP||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||2 years|
|_gat||phonemend.co.uk||HTTP||Used by Google Analytics to throttle request rate.||Session|
|_gid||phonemend.co.uk||HTTP||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||Session|
|collect||google-analytics.com||Pixel||Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.||Session|
|GPS||youtube.com||HTTP||Registers a unique ID on mobile devices to enable tracking based on geographical GPS location.||Session|
|VISITOR_INFO1_LIVE||youtube.com||HTTP||Tries to estimate the users' bandwidth on pages with integrated YouTube videos.||179 days|
|YSC||youtube.com||HTTP||Registers a unique ID to keep statistics of what videos from YouTube the user has seen.||Session|
|acgroupswithpersist||phonemend.co.uk||HTTP||This is a widget that links to an application provided by a third party to enable us to show the user content.||Session|
|acopendivids||phonemend.co.uk||HTTP||This is a widget that links to an application provided by a third party to enable us to show the user content.||Session|
PhoneMend uses tracking software provided by Google Analytics to monitor its visitors, and to better understand how they use the site. See above table. The software will save a cookie to the user’s hard drive in order to track and monitor engagement and usage of the website. The cookie will not store, save or collect personal data. The data collected is only viewable by selected employees on a need-to-know basis and by Google.
Information is also available at www.ec.europa.eu/ipg/basics/legal/cookies/index_en.html.
If you have any concerns about how we handle your data, you can contact the Data Controller by email to info[@]phonemend.co.uk
If you want to raise a concern about the use of your data, you can contact us by email to info[@]phonemend.co.uk. Alternatively, you can formally raise a concern or complaint to the Information Commissioner’s Office (ICO) directly on 0303 123 1113, or see the options for reporting issues on https://ico.org.uk/concerns/